Shipping policy

Welcome to SORAVÉ PREMIUM.

By placing an order with SORAVÉ PREMIUM, you acknowledge and agree to the terms outlined in this Shipping & Returns Policy.

 

Shipping Policy

At SORAVÉ PREMIUM, we strive to process and dispatch all orders as quickly and efficiently as possible.

Shipping Charges

Free standard shipping is available on orders of ₹499 or above. A shipping fee, displayed at checkout, applies to orders below ₹499. We do not add hidden handling charges beyond the applicable courier rates.

Delivery Timeline

Orders are processed within 1–2 business days and generally delivered within 4–7 business days after dispatch depending on your location and courier service availability.

Please note:

  • Delivery timelines may vary during festivals, public holidays, high-demand periods, or due to unforeseen logistical delays.
  • In rare cases, low-stock items may require additional processing time if sourced from our inventory partners or physical stock locations.

Delivery Responsibility

Customers are requested to provide complete and accurate shipping details while placing the order. SORAVÉ PREMIUM shall not be held responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Unavailability of the recipient at the delivery location
  • Refusal to accept delivery

If an order is returned to us due to incorrect address details or failed delivery attempts, any reshipping charges shall be borne by the customer.

We strongly recommend choosing a delivery address where someone is available to receive the parcel during standard delivery hours.

Returned or Unclaimed Orders

If an order is returned to SORAVÉ PREMIUM due to non-acceptance, failed delivery, or non-collection by the customer, original shipping charges are non-refundable, as these costs are paid directly to the courier partner.


Product Inspection Upon Delivery

We advise customers to inspect the package carefully upon delivery and report any visible damage, leakage, or missing items within three days of delivery with an unboxing video and photographs.

Any issue regarding damaged or defective products must be reported within three days from the date of delivery.


Defective or Damaged Products

At SORAVÉ PREMIUM, customer satisfaction is important to us. If you receive a product that is defective, damaged, or incorrect, we may offer:

  • Replacement
  • Store credit
  • Partial or full refund (subject to verification)

To initiate a claim, customers must contact us within three days of receiving the order with:

  • Order number
  • Clear photographs and videos of the product
  • Description of the issue

Please note:

  • Fragrance preference or personal dislike of a scent does not qualify as a product defect.
  • Minor variations in fragrance perception may occur due to skin chemistry and environmental conditions.

Lost Orders

In the event of a delayed or missing shipment, customers are requested to wait at least 7 business days beyond the expected delivery date before raising a claim. Our support team will coordinate with the courier partner to resolve the matter promptly.


Change of Mind Policy

SORAVÉ PREMIUM does not offer returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect product selection by the customer
  • No longer needing the item
  • Receiving the same product as a gift
  • Preference-related dissatisfaction with fragrance notes

As fragrances are personal and subjective in nature, we encourage customers to review product descriptions carefully before purchasing.


Return Request Procedure

To request a return or report an issue, please contact our customer support team via Contact Us page or email us at contact@soravepremium.com

Please include:

  • Order number
  • Full name
  • Contact number
  • Details of the issue
  • Supporting photos and videos

Once your request is reviewed and approved, we will provide return instructions and the return shipping address.

Return Conditions

  • Products must be returned within three days after return approval.
  • Returned items must be unused and in their original packaging.
  • SORAVÉ PREMIUM reserves the right to reject returns if products show signs of misuse, tampering, or excessive usage.

Unless otherwise approved by SORAVÉ PREMIUM, return shipping charges are the responsibility of the customer.


Refund Policy

Approved refunds will be processed to the original payment method within a reasonable timeframe after inspection and approval of returned goods.

Please note:

  • Shipping charges are non-refundable.
  • Refunds apply only to eligible returned products.


Order Cancellation Policy

Orders may be cancelled only before they are dispatched.

Razorpay Transactions

If an order paid through Razorpay is cancelled or refunded upon customer request, SORAVÉ PREMIUM reserves the right to deduct the non-refundable transaction fee charged by Razorpay from the total refund amount.

Accordingly, the refunded amount may exclude applicable payment gateway processing charges.


Policy Updates

SORAVÉ PREMIUM reserves the right to modify, update, or revise this Shipping & Returns Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest information.