Frequently Asked Questions

Orders & Shipping

Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days. You'll receive a confirmation email once your order is dispatched.

Q: How long will delivery take?
A: Standard delivery within India takes 4–7 business days. Metro cities may receive orders sooner.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders above a certain amount. A flat shipping fee applies to orders below this threshold.

Q: How do I track my order?
A: Once your order is shipped, you'll receive a tracking link via email/SMS. You can also track your order from your account dashboard.

Returns & Exchanges

Q: What is your return policy?
A: Due to the nature of fragrance products, we do not accept returns on opened or used bottles. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we'll make it right.

Q: What if my order arrives damaged?
A: We're sorry to hear that! Email us with your order number and photos of the damage within 48 hours. We'll arrange a replacement or refund promptly.

Payments

Q: What payment methods do you accept?
A: We accept all major payment methods including UPI, credit/debit cards, net banking, and wallets. Cash on Delivery (COD) may be available for select pin codes.

Q: Is it safe to pay on your website?
A: Absolutely. Our store uses SSL encryption and secure payment gateways to ensure your information is always protected.

Products

Q: Are your fragrances authentic?
A: Yes, all SORAVE fragrances are 100% authentic and crafted with premium-quality ingredients. We stand behind every bottle we sell.

Q: How long do your fragrances last?
A: Our Eau de Parfum (EDP) formulations are designed for long-lasting wear — typically 6–10 hours depending on skin type and application.

Q: How should I store my perfume?
A: Store your fragrance in a cool, dry place away from direct sunlight and heat. Avoid keeping it in the bathroom, as humidity can affect the scent over time.

Q: What is the shelf life of your perfumes?
A: Unopened, our fragrances have a shelf life of 3–5 years. Once opened, we recommend using within 2 years for the best experience.

Support & General

Q: How can I contact you?
A: You can reach us via the contact form on our website or through our Instagram. We typically respond within 24 hours on business days.

Q: Can I modify or cancel my order?
A: Order modifications or cancellations can be requested within 12 hours of placing the order. Once dispatched, we're unable to make changes.

Q: Do you offer bulk or gifting orders?
A: Yes! For bulk orders, corporate gifting, or custom packaging inquiries, please reach out to us directly and we'll be happy to assist.