Terms & Conditions

Welcome to SORAVE.
These Terms & Conditions govern your use of our website, products, and services. By accessing, browsing, or placing an order through our website, you agree to comply with and be bound by the terms stated below.

Please read these Terms & Conditions carefully before using our website.

1. General Information

SORAVE is an independent fragrance brand offering premium perfumes and related products through its online platform and associated sales channels.

By using this website, you confirm that:

You are at least 18 years of age or using the website under parental/guardian supervision.
The information provided by you is accurate and complete.
You agree not to misuse the website or its services.

SORAVE reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion if any misuse, fraudulent activity, or violation of these terms is suspected.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and details displayed on the website are accurate and up to date. However:

Minor variations in packaging, bottle design, color, or labeling may occur.
Fragrance perception may differ from person to person due to body chemistry and environmental factors.
All fragrances sold by SORAVE are inspired interpretations and are not exact replicas of any designer or luxury brand fragrances.

SORAVE does not claim any association, endorsement, or affiliation with any designer brands or trademark owners.

3. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

We reserve the right to:

Modify pricing at any time
Correct pricing errors
Cancel orders affected by technical or pricing inaccuracies

Payments are securely processed through authorized third-party payment gateways, including Razorpay and other supported payment methods.

SORAVE is not responsible for payment failures caused by banking issues, technical errors, or third-party gateway interruptions.

4. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance. SORAVE reserves the right to:

Refuse or cancel any order
Limit quantities purchased
Request additional verification before processing orders

Orders may be cancelled under circumstances including but not limited to:

Product unavailability
Suspicious or fraudulent transactions
Incorrect pricing or technical errors
Incomplete customer information

If payment has already been made for a cancelled order, eligible refunds will be processed accordingly.

5. Shipping & Delivery

Delivery timelines provided on the website are estimated and may vary depending on location, courier operations, weather conditions, or other external factors.

Customers are responsible for providing accurate shipping information. SORAVE shall not be liable for:

Delays caused by courier companies
Incorrect addresses provided by customers
Failed delivery attempts due to recipient unavailability

For detailed shipping information, customers should refer to our Shipping & Returns Policy.

6. Returns, Refunds & Exchanges

SORAVE follows a strict return and refund policy due to the personal and consumable nature of fragrance products.

We do not offer returns or exchanges for:

Change of mind
Personal fragrance preference
Incorrect selection made by the customer

Returns may only be considered for damaged, defective, or incorrect items, subject to verification and approval.

For complete details, please refer to our Shipping & Returns Policy.

7. Intellectual Property Rights

All content available on the SORAVE website, including but not limited to:

Logos
Brand name
Product descriptions
Graphics
Images
Videos
Website design
Marketing content

is the intellectual property of SORAVE and protected under applicable copyright, trademark, and intellectual property laws.

Unauthorized reproduction, copying, distribution, or commercial use of any content is strictly prohibited without prior written permission.

8. User Conduct

By using this website, you agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to systems or data
Spread malware, spam, or harmful code
Submit false, misleading, or fraudulent information
Interfere with website functionality or security

Violation of these terms may result in legal action and restriction of access to our services.

9. Limitation of Liability

To the maximum extent permitted under applicable law, SORAVE shall not be liable for:

Indirect or consequential damages
Loss of profits or business
Allergic reactions or skin sensitivities
Fragrance performance expectations
Delays caused by courier or logistics providers

Customers are advised to perform a patch test before direct skin application of any fragrance product.

Use of products is entirely at the customer’s own discretion and responsibility.

10. Privacy

By using our website, you consent to the collection and use of information in accordance with our Privacy Policy.

We are committed to protecting customer information and maintaining secure transactions.

11. Third-Party Services

Our website may contain links, tools, or integrations provided by third parties. SORAVE is not responsible for:

Third-party website content
Payment gateway interruptions
External service failures
Policies or practices of third-party providers

Users access third-party services at their own risk.

12. Force Majeure

SORAVE shall not be held liable for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:

Natural disasters
Government restrictions
Pandemic situations
Transportation disruptions
Technical failures
Strikes or labor disputes

13. Changes to Terms

SORAVE reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising in relation to the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the competent courts in India.